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Compliments and Concerns

We value your feedback. We use your feedback to recognize our team and improve our care.

Compliments

We are eager to hear about your positive experience. Share your experience 

Service and Care Concerns

We appreciate the opportunity to address your concerns, complaints, or grievances. It is your right to have them heard and responded to. Sharing these concerns, complaints, and grievances will not compromise your care, treatment, or services.

For more information on patient rights and responsibilities, please click here. 

If you have a discrimination or disability concern, complaint, or grievance during your visit, we would love the opportunity to resolve this before you leave. Do not hesitate to ask to speak to the department leader, who can listen to your concerns. If your concern remains unresolved, please contact the Patient Relations and Grievance Department at 336-832-7090 or provide your information here.

If you are not currently in our care and want to share concerns about a previous visit, please do so here

  • You may also email us directly at grievance@conehealth.com
  • Or you may call the Patient Relations and Grievance Department at 336-832-7090.
  • To ensure we can return your call, please ensure your voicemail is active and can accept messages.
  • Please provide the patient's name, date of birth, and phone number.

Our Patient Relations and Grievance Department operates Monday through Friday between 8 AM and 5 PM. They work with the appropriate leaders to investigate your concerns. Depending on the location of your care, either the site leader or the Patient Relations team will be responsible for communicating the outcome of the investigation with you. Our goal is to complete each investigation within seven business days. If the process exceeds seven days, regular updates will be provided.

You also may file a grievance with the North Carolina Division of Health Service Regulation or the Joint Commission.

Patient Satisfaction Surveys

You may also receive a survey following your visit with us, and we would appreciate you completing the survey to provide us your feedback.