Billing and Insurance

Count on Cone Health to make paying for your care as easy and convenient as possible.

After you return home from the hospital, you’ll receive a statement of charges and bills from the hospital, your physician and others who provided medical services during your hospital stay.

Financial Assistance

If you’re concerned about your ability to pay your bill, learn about our options for financial assistance.

Medicaid Eligible Patients

Beginning on December 1, 2023, you may be able eligible for health care coverage through Medicaid even if you did not qualify before. Cone Health accepts Medicaid for most services. Get the details.

Patient Estimates and Charges

Use our new online tool to help you estimate how much you will pay for the most common medical procedures and services before you get them. You can also view lists of our standard charges. Learn more.

Insurance We Accept

We’ll file your health insurance claims for you. See our list of accepted insurance. Check with your insurance carrier to learn what’s covered under your plan.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more

Billing & Collections Policy

Cone Health maintains a billing and collections policy that complies with applicable state and federal laws and regulations. This policy describes the financial assistance and discount programs as well as billing, payment and collection processes applicable to services provided to patients. Read our full billing and collections policy [PDF]. (Política de facturacion y cobros [PDF])

Community Financial Support Programs

• The CHIP (Children’s Health Insurance Program) helps low and middle-income families afford healthcare for children.
  • Alamance County Department of Social Services(336) 570-6532
  • Guilford County Department of Social Services (336) 641-3447
  • Rockingham County Department of Social Services (336) 342-1394
• The Guilford Community Care Network Orange Card helps uninsured residents of Guilford County to access medical and dental care if they meet eligibility criteria. (336) 355-9700 or (336) 355-9726.
• Care Connect in Rockingham County helps uninsured residents of Guilford County to access medical and dental care if they meet eligibility criteria. Call 336-365-1171.
• The Alamance Network for Inclusive Health Care shares free and low-cost healthcare options for Alamance County residents in their Little Purple Book.