Virtual Care Benefits

Getting sick is never convenient but receiving virtual care should be! Save yourself and your family time and money for treatment of common conditions such as sinus symptoms, cough, flu-like symptoms and urinary problems. Click here to learn which types of conditions are treated through virtual care.

Care Anytime
Video Visit

Get immediate care through secure video on your smartphone, tablet or computer.

Options for Age 2+
Anytime, Anywhere in US
No Appointment Needed
First Available Provider
Minor Illness or Condition
$0: TRADITIONAL & FOCUS PLANS
$50 before deductible: SAVE PLAN
$55: Employees not on the CH plan.

Get Started

Download the mobile app or bookmark the Cone Health Care Anytime website in your Browser. Activate now to access care quickly when you’re sick.

MyChart
e-Visit

Complete a brief online questionnaire and receive a diagnosis and treatment plan.

Age 18+
8 a.m. - 8 p.m.
NC/VA Only
First Available Provider
Minor Illness or Condition
No audio or video needed
$0: TRADITIONAL & FOCUS PLANS
$35 before deductible: SAVE PLAN

Start an e-Visit

You may submit an e-Visit Anytime (24/7). Submissions submitted overnight will be reviewed by a provider the following morning.

 

Talkspace: Online Counseling

Send text, audio, and video messages to a dedicated licensed therapist anytime, anywhere.

FREE! messaging and live video therapy is available for employees and their dependents (13+). Engage from any location for general therapy, adolescence counseling, couples therapy or psychiatry. Users are paired with a counselor for 4-12 weeks depending on the need.

Get Started Today

 

Virtual Care for COVID+ Employees

  1. MyChart E-Visit: Age 18+. COVID E-visits are $0 for CHOICE and FOCUS members and $35 before deductible for SAVE plan members. Choose this option to communicate with a Cone Health Provider today and learn about isolation instructions, home management, symptom care, treatment options (NOT including Antiviral Therapy), warning signs to look out for, and when to seek help.   
  2. MyChart Virtual Urgent Care Visits:Age 8+. Select this option if you would like to discuss ALL treatment options with a Cone Health Provider. If your symptoms started less than 5 days ago, you may be eligible for FDA-approved Antiviral Therapy. Same-day Virtual Urgent Care Visits (no appointment needed) are available 365 days/year from 8A-8P. These visits are billed to your insurance.

Employee Feedback on e-Visits and Virtual Visits

"E-visits are the best part of our Cone Health medical plan! They are so quick, easy and thorough!"

"Great service to offer. I will definitely use it in the future, as transportation can be complicated when you're sick. Prompt advice and helpful follow-up."

"I was very appreciative of this type of visit and thankful I can get through the rest of my day without having to leave work."

"Easy and reliable! Very knowledgeable providers helping the employees."